Integrating your CRM with back office applications like ERPs or Accounting Packages has multi-fold advantages. As you begin to formulate and achieve your CRM strategy, it is of utmost importance that good consideration is given to this aspect. The free data exchange between these systems allows Sales and Services staff to respond to customer requests faster. Whereas in absence of such mechanism the response times are slow owing to the time spent on doing manual entries in other systems.
Similarly a CRM is the main system in any organization that is keeping track of customer interactions. Without effectively integrating the CRM with the website, social media handles, web forms, Email and SMS services, the complete 360 view of the customer is never possible. A CRM therefore must be omnipresent when it comes down to a single customer interaction with your organization. It should listen and seamlessly record customer feedback and present it to CRM users for clarity and any suitable actions.
At Techimplement, we have mastered the art of integrating CRM systems with frontend and backend systems. Our engineers integrate your CRM with any system that provides an external output be it through APIs, SDKs, CSV/Excel exports or even Database connectivity. An integration can be designed in various ways and selection of the correct methodology is essential when it comes to longevity of the solution.
Real time, trigger based, nightly bulk, Uni-directional, Bi-directional, transformational are a few mechanisms our engineers utilize to achieve our customers’ need for integrating systems with CRM applications whether they are on-site or in the cloud. Integrations can be done over secure or encrypted channels if required in order to make them safe from intruders and can be done over secure TCP channels as well.
Below is a list of integrations we have done with CRM applications:
- Core PHP
- Symfony 1/2
- Google Calendar
- Microsoft Skype for Business
- Sage Webstore
Content Management Systems
Document Management System
If you have integration needs or are facing issues with your existing integrations and would like to discuss with an expert, please email us at firstname.lastname@example.org and we will get back to you with some details.